COVID-19 Alert Level 1 — Prepare | “The disease is contained in New Zealand.”

Alert Level 1 came into force at 11:59pm Monday 8 June 2020.

Congratulations to Aotearoa’s team of five million. The sacrifices you have made over these past months have protected our communities and country’s most vulnerable people.

The health and well-being of our customers, team and our community continues to remain our focus. We will continue to remain vigilant by keeping in place health and safety measures as per below.

If you are unwell or have developed cold and/or flu like symptoms, or been in contact with a case of COVID-19 you must call us on 03 366 2578 before you visit the practice.

  • If your require a consultation and its unrelated to these symptoms we suggest the use of our telephone consultation services.


Hygiene and infection control practices

Hygiene and infection control practices will remain in place to keep everyone safe.

      • Our premises and consulting rooms will be sanitised between clients

And we ask that you support us by:

      • Sanitising your hands on entrance and exit of the clinic
      • Observing physical distancing of 1 metre between other clients and staff
      • Use internet banking for payments of accounts where possible or sanitise prior to using eftpos terminals

Telephone Consultations

Over the past months we trialed many new ways of working and discovered benefits for our patients. One of these were telephone consultations. We will continue to operate these services if this is convenient to you. However, we must see you face to face for the following types of care:

      • Patients unknown to the practice;
      • Initial injury consultations;
      • Conditions that require a physical exam;
      • Annual face to face exams are required for all patients.

The usual consultation fees will apply.

Benefits of telephone consultations

      • Minimises the number of sick and vulnerable people gathering together in our waiting areas
      • Reduced time off work, transportation time and costs

Face to Face Consultations

All face to face consultations will be assessed for cold and/or flu like symptoms by our booking team. The purpose of this is to assess your health and minimise the risk to you and others.

If you do have cold or flu like symptoms we encourage you book a telephone consultation, if this is suitable for your concerns. If you do have a face to face appointment please follow procedures below.

Restrictions in Waiting Room Areas

To reduce numbers of people gathering in our waiting areas and to protect our sick and vulnerable people, we ask that you follow the instructions listed below:

      • Remain in your car upon arrival;
      • Phone reception to notify us of your arrival 03 366 2578;
      • A member of the team will come out and invite you in when they are ready to consult with you;
      • If you don’t have a cell phone, please present to reception, then return to your car;
      • If waiting in a car isn’t possible, please present to reception. If you have cold or flu like symptoms you must alert reception who will provided you with a face mask and may arrange an alternative waiting space for you;
      • If you feel unwell while waiting, or you are concerned about how unwell you feel (ie significant breathlessness, chest pain, feeling faint) please advise the receptionist.

Our priority with these measures is to avoid any spread of any infection, not only COVID-19, while providing safe and appropriate medical care to our patients.

Online Bookings – Closed

Our online system will remain closed until further notice. All appointments booking’s will need to be made by ringing reception so we can follow triage and health assessment procedures.

Vaccinations – After your vaccination

After any vaccination you will be asked to remain onsite for 20 minutes. Very rarely a serious allergic reaction (anaphylaxis) can happen. This is treatable and occurs soon after the injection. This is why you must wait at the doctor’s clinic for 20 minutes after vaccination.

If you have come with one or more people, we will allow you to wait out the 20 minutes in your car under their supervision. If a serious reaction occurs you are close to the practice for treatment.

Collecting Prescriptions, Medical Certificates and Paying At Reception.

All prescriptions will be forwarded to your preferred pharmacy. Medical certificates and forms can be scanned and emailed to you.

Our preferred payment method is Direct Credit:

      • Westpac, 03-1592-0274885-00.
      • If this method is not available to you please call our accounts team on 03 366 2578 to discuss your payments options.

Contact Tracing

Although record keeping for the purposes of contact tracing is no longer a requirement, the practice continues to hold booking records for those who are scheduled or who have dropped in for an appointment. These records will be utilised to assist with rapid contact tracing if it is required.

If you attend the practice outside of a consultation we will not be collecting your details for contact tracing purposes. However, we encourage you to keep track of your whereabouts.

Mental Wellbeing

We will all have had different experiences over the last few months. It is very normal for us to feel anxious, unsettled or stressed following times of difficulty. We encourage you all to be kind to others and be kind to yourself. Please see the following links for more information about looking after your mental wellbeing.

Thank you all for your understanding and patience in this unusual and tense time. Please be assured we are here and will continue to be here to provide the healthcare you need.

If you feel like there is a topic we have not covered on this page, please send your feedback or questions to with the subject Website Update Request.

If you wish to keep up to date with the ever emerging situation we recommend the following sites as trusted sources of information;